DMIT recently issued an important notice to affected customers, announcing that its TYO EB series will be officially discontinued and taken offline on June 15, 2026. According to the company, this decision was made as part of its long-term product roadmap and infrastructure upgrade strategy.
For customers currently using TYO EB services, this announcement means that migration planning should begin as soon as possible, with data backups and service transitions completed before the specified deadlines. DMIT has also released detailed refund policies and compensation programs to minimize the impact on existing users.
This article provides a complete overview of the announcement, including key dates, refund rules, and compensation benefits available to affected customers.
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Why Is DMIT Discontinuing the TYO EB Series?
According to DMIT, the discontinuation is not related to operational issues. The primary reasons include:
- Long-term product line restructuring
- Infrastructure and architecture upgrades
- Resource reallocation and optimization
DMIT has not disclosed whether a new Tokyo-based replacement product will be introduced in the future. However, based on the announcement, the existing TYO EB series will be completely phased out in June 2026.
TYO EB Discontinuation Timeline
DMIT has published a complete schedule for the service termination process.
Phase 1: Now Through June 15, 2026
During this period:
- Services remain fully operational
- Technical support continues as normal
- Hardware resources remain available
- Users may submit refund requests in advance
DMIT recommends that customers begin:
- Backing up important data
- Deploying replacement servers
- Adjusting infrastructure architecture
- Completing DNS migration
Phase 2: June 15, 2026
Starting June 15, 2026:
- TYO EB services will be suspended
- Instances will no longer be accessible for normal operation
However, DMIT will maintain a temporary recovery window.
Between:
June 15, 2026 and June 22, 2026
Users may submit a support ticket requesting temporary unsuspension in order to access their servers and retrieve data.
Phase 3: June 22, 2026
This is the final deadline in the discontinuation process.
Beginning June 22, 2026:
- Services will be permanently terminated
- Data may be permanently deleted
- Instance recovery requests will no longer be accepted
DMIT specifically emphasizes:
Please complete all data migration before June 22, 2026. Failure to do so may result in permanent data loss.
DMIT Refund Policy Explained
DMIT is offering prorated refunds based on the remaining service value.
How to Request a Refund
Users must submit a support ticket to request a refund.
The refund amount will be calculated according to the:
Remaining Service Value
Available Refund Methods
Option 1: Refund to DMIT Account Credit
This is the default and recommended option.
Advantages include:
- Faster processing time
- Can be used to purchase other DMIT services
- No restrictions from third-party payment gateways
Option 2: Refund to the Original Payment Method
Refunds can also be returned to the original payment provider.
However:
If the original invoice was paid more than six months ago:
- Refunds cannot be returned to the original payment method
- Refunds will only be issued as DMIT account credit
In addition:
- DMIT covers all payment processing fees
- Users are not charged any additional refund costs
Automatic Refund After Service Termination
If a customer does not request a refund before termination:
After June 22, 2026, DMIT will:
- Automatically calculate the remaining service value
- Issue the refund as DMIT account credit
Users who prefer a payment gateway refund must submit a support ticket for manual processing.
Special Expiration Date Handling
For services that:
- Expire after June 15, 2026
- But before June 22, 2026
DMIT will automatically extend service validity until:
June 22, 2026
This ensures all users receive the full migration window.
What Compensation Is Available?
In addition to refunds, DMIT is offering extra compensation benefits for affected customers.
Application Period:
Now through December 31, 2026
Applications must be submitted through the support ticket system.
Compensation #1: Recurring Discounts of Up to 30%
Users holding TYO EB services with expiration dates later than:
June 1, 2026
will qualify for recurring discount benefits.
Discount levels by product family:
| Product Family | Recurring Discount |
|---|---|
| Pro Series | 20% |
| EB Series | 25% |
| T1 Series (excluding WEE) | 30% |
Important Notes
- Applicable only to new purchases
- Not valid for renewals
- Available for monthly, quarterly, and annual billing cycles
- Cannot be combined with other promotions
Compensation #2: Eligibility for Exclusive Special-Priced Products
In addition to discounts, DMIT is making a number of exclusive products available.
For each qualifying TYO EB service:
Users may request one corresponding special-offer product instance.
These products are available:
Annual Billing Only
and cannot be combined with any discount programs.
Available Products
Los Angeles Pro Series
- LAX.Pro.WEE
- LAX.Pro.MALIBU
- LAX.Pro.PalmSpring
- LAX.Pro.Irvine
Los Angeles EB Series
- LAX.EB.INTRO
- LAX.EB.WEE
- LAX.EB.CORONA
- LAX.EB.FONTANA
Tokyo Pro Series
- TYO.Pro.Shinagawa
Specific pricing and configuration details must be requested directly from DMIT through a support ticket.
How Will Existing Users Be Affected?
Users currently running production services should focus on the following areas:
Website Owners
- Migrate website data in advance
- Update DNS records
- Test the new server environment
Business Users
- Verify database backups
- Confirm application integrity
- Create a migration schedule
Long-Term Annual Subscribers
- Submit refund requests early
- Evaluate the value of compensation discounts
- Compare the cost of remaining with DMIT versus migrating elsewhere
Summary of the DMIT TYO EB Discontinuation
The discontinuation of the TYO EB series represents one of DMIT’s most significant product adjustments in recent years.
Key dates are as follows:
| Date | Event |
|---|---|
| Immediately | Refund requests available |
| June 15, 2026 | Service suspension |
| June 22, 2026 | Service termination and automatic refunds |
| December 31, 2026 | Compensation application deadline |
For existing customers, the most important actions are:
- Complete data backups as soon as possible;
- Finish migration before June 22, 2026;
- Submit refund requests according to individual needs;
- Evaluate whether DMIT’s discounts and exclusive products provide sufficient value for continued use.
If you currently have a DMIT TYO EB service, it is strongly recommended to begin migration planning immediately to avoid service interruption or potential data loss when the platform is officially discontinued.
