On May 7, 2025, the DMIT LAX data center experienced a fire incident, resulting in a large-scale power outage at the West 7 Center data center in Los Angeles, California. The incident affected all servers and network equipment in the facility, with downtime lasting nearly 5 hours. Although the fire suppression system activated successfully, the power supply was interrupted. DMIT promptly conducted investigations and recovery actions and ultimately restored services around 12:20 on the same day. Below are the detailed compensation measures and event information provided by DMIT.
DMIT Official Website:
DMIT – High Performance VM in DMIT.IO Cloud Infrastructure Services
Incident Overview and Response
Around 7:30 AM (Beijing time) on May 7, 2025, an unknown trigger activated the fire alarm at the West 7 Center in LAX. The fire suppression system immediately activated and cut power to all racks, resulting in a complete shutdown of servers and network equipment. However, the lighting system remained operational.
In the following hours, DMIT engineers arrived on-site to inspect the equipment and confirmed that no severe hardware damage occurred. The data center’s UPS system was also disconnected during the incident, preventing backup power from functioning.
Later, engineers worked with UPS maintenance personnel to restore power supply. All systems were fully restored by 12:20 (Beijing time), and equipment safety was confirmed.
Compensation Plan
DMIT has expressed sincere apologies to affected customers and announced the following compensation measures:
- 5-Day Service Credit Compensation: All affected LAX service customers will receive compensation equivalent to 5 days of service based on their renewal price. If the calculated amount is less than $0.5 USD, a minimum of $0.5 USD will be credited to the DMIT account.
- Existing Customer Discount: All existing DMIT customers can enjoy a 10% discount when purchasing eligible products with a monthly cost above $3.33 USD (excluding T1 series). Use coupon code “2025-EXISTING-CUSTOMER-10OFF”. The offer is valid until June 30, 2025. A valid active service is required to use this discount.
Data Center Plans and Testing
DMIT LAX data center offers multiple VPS plans suitable for different user needs:
- LAX.EB Standard Plan
Provides CN2/CMIN2 hybrid routing for China connectivity, suitable for users requiring efficient network performance. Plans start from $9.99/month with multiple configurations available. - LAX.Pro Premium Plan
Uses CN2 GIA routing from Los Angeles, optimized for users in China requiring fast and stable connectivity. Pricing starts from $88.88/year. - Los Angeles Tier 1 Plan
Designed for international connectivity. Not recommended for users prioritizing mainland China speed. Starting from $6.9/month. - Premium Secure High-Protection Plan
Designed for high-security needs, offering over 5Tbps DDoS protection, suitable for security-sensitive applications.
Impact and FAQ
Q1: How did this outage affect my service?
A1: Affected users experienced service interruption between 7:30 and 12:20 on May 7, 2025, lasting approximately 5 hours. This impacted servers and network services located in the LAX data center.
Q2: What should I do if my service is still inaccessible?
A2: If your service has not been restored, please submit a support ticket immediately. The technical team will assist you as soon as possible.
Q3: When can I use the discount code?
A3: The coupon code “2025-EXISTING-CUSTOMER-10OFF” can be used for eligible products until June 30, 2025.
Q4: How will DMIT improve reliability after this incident?
A4: DMIT has committed to continuously improving service stability and reliability to prevent similar incidents in the future. Enhanced preventive and emergency measures will be implemented based on the investigation results.
Conclusion
DMIT once again apologizes for the inconvenience caused and thanks customers for their patience and support. The company will continue to optimize its infrastructure and services to provide a more stable and reliable hosting experience.
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DMIT VPS Plan Overview
LAX.EB Standard Plan – CN2/CMIN2 Routing
Powered by AMD EPYC processors with IPv4 + IPv6 dual-stack networking.
Routing Details:
Telecom: AS9929 / AS58807 load-balanced
Unicom: AS9929
Mobile: AS58807
| Model | CPU | RAM | SSD | Bandwidth/Traffic | IP | Price | Buy |
|---|---|---|---|---|---|---|---|
| EB.TINY | 1 Core | 2G | 20G | 2Gbps / 1.5TB | 1 IPv4 & 1 IPv6 /64 | $9.99/mo | Link |
| EB.Pocket | 2 Cores | 2G | 40G | 4Gbps / 3TB | 1 IPv4 & 1 IPv6 /64 | $14.9/mo | Link |
| EB.STARTER | 2 Cores | 2G | 80G | 10Gbps / 5TB | 1 IPv4 & 1 IPv6 /64 | $29.9/mo | Link |
| EB.MINI | 4 Cores | 4G | 80G | 10Gbps / 10TB | 1 IPv4 & 1 IPv6 /64 | $58.8/mo | Link |
| EB.MICRO | 4 Cores | 4G | 160G | 10Gbps / 14TB | 1 IPv4 & 1 IPv6 /64 | $74.99/mo | Link |
| EB.MEDIUM | 6 Cores | 8G | 160G | 10Gbps / 30TB | 2 IPv4 & 1 IPv6 /64 | $168.88/mo | Link |
| EB.Large | 8 Cores | 16G | 320G | 10Gbps / 50TB | 2 IPv4 & 1 IPv6 /64 | $338.88/mo | Link |
| EB.GIANT | 12 Cores | 24G | 640G | 10Gbps / 100TB | 3 IPv4 & 1 IPv6 /64 | $620/mo | Link |
LAX.Pro Premium Plan
CN2 GIA optimized routing for China mainland connectivity.
Test IP: 154.17.6.0/24
Tier 1 Plan
International connectivity optimized. Not recommended for China speed requirements.
Premium Secure High Protection Plan
Test IP: 45.88.194.49
sPro series with Cloudflare Magic Transit inbound and GIA return routing.
Tip: -2.77% discount for semi-annual billing, -9.71% for annual billing
- PVM.LAX.sPro.CREATOR
- CPU: 2–8 vCPU
- RAM: 2–16GB
- SSD: 20–400GB
- Traffic: 1.5TB–38TB/month
- IP: 1 IPv4 + 1 IPv6 /64
- DDoS Protection: 5Tbps+ Always-On
- Bandwidth: 100–200Mbps
- Price: From $71.99/quarter
- Purchase Link
