CloudCone Official Website:
https://www.cloudcone.com
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Major Outage Hits CloudCone Los Angeles Datacenter
On January 29, 2026, U.S.-based low-cost VPS provider CloudCone experienced a large-scale outage affecting nearly all VPS nodes in its Los Angeles region. As of now, services have not been fully restored. A large number of users remain unable to access their VPS instances, and many also report being unable to log into the CloudCone control panel.
On the official CloudCone status page
Status Page
,
Los Angeles VPS Nodes have been marked as a Major Incident. According to the official statement, some services are experiencing network timeouts while engineers continue investigating the issue. However, no definitive root cause or estimated recovery timeline has been provided so far.
Key points from the official status updates:
- Service disruption has been confirmed
- Some services are experiencing network timeouts
- Network engineers and system administrators are actively investigating
However, from the morning of January 30 Beijing time through late night the same day, CloudCone still had not released a complete incident report or clarified whether user data remained fully recoverable. This uncertainty has triggered widespread concern among customers.
Hypervisor or Underlying Hardware Failure?
Based on the current symptoms, this incident does not appear to be limited to a single VPS node. Instead, the entire Los Angeles infrastructure cluster appears to be affected, including:
- All VPS instances going offline simultaneously
- Management panel becoming inaccessible
- No advance maintenance notification
- An unusually long outage duration
These characteristics are more consistent with one of the following scenarios:
- Hypervisor virtualization layer failure
- Storage system issues such as RAID array corruption
- Datacenter power or core network equipment failure
- Underlying control node malfunction
Some community users have also speculated about a possible security breach or management node compromise. However, there is currently no public evidence supporting this theory. At this stage, hardware or virtualization-layer failure still appears more likely.
Community Reaction: Heated Discussions Across LET, Nodeseek, and Reddit
Following the outage, major hosting communities including LowEndTalk, Nodeseek, and Reddit quickly filled with user discussions:
- Some users reported their Los Angeles VPS instances becoming unreachable since 6 AM
- Website owners expressed concerns about permanent data loss
- Several users noted that CloudCone’s control panel had recently shown intermittent 404 errors
- Others recalled the previous fire incident involving the Los Angeles MC datacenter
Notably, the Los Angeles facility used by CloudCone belongs to the same operational ecosystem as the MC datacenter previously affected by a fire that also impacted RackNerd services. This has led to speculation about whether the current incident may involve the same facility or floor, although no official confirmation has been provided.
CloudCone Stability Reputation Has Become Increasingly Polarized
Since CloudCone was acquired by MC datacenter parent company Edge Centres in 2024, user opinions regarding service stability have become increasingly divided:
- Some users still believe CloudCone offers highly competitive pricing
- Others have frequently reported short-term node outages and panel instability
This prolonged Los Angeles outage has prompted many customers to reassess the risks of using CloudCone for production workloads.
Recommended Actions for Current Users
While users have limited options until official recovery efforts are completed, several practical steps are still recommended:
- If offsite backups are available, prioritize restoring services with another provider immediately.
- Consider temporarily migrating workloads to providers such as RackNerd, HostHatch, or Dedirock.
- Continue monitoring the following channels:
- CloudCone official status page
- Twitter/X: @cloudcone
- LowEndTalk and Nodeseek communities
- Once services are restored, perform a full backup of all data immediately.
Frequently Asked Questions
Q1: How long has the CloudCone Los Angeles VPS outage lasted?
A: The large-scale outage began on January 29, 2026. As of now, services have still not been fully restored, making this an extended downtime event.
Q2: Could this outage result in data loss?
A: CloudCone has not yet confirmed the status of customer data. It remains unclear whether storage systems or RAID arrays were affected, so some uncertainty still exists.
Q3: Can this incident be confirmed as a hacker attack?
A: At present, there is no official or technical evidence proving that this was caused by a cyberattack. Hardware, network, or hypervisor-layer failure remains the more likely explanation.
Q4: Is CloudCone still suitable for production workloads?
A: CloudCone may still be attractive for low-cost or non-critical services. However, production environments should always maintain offsite backups and multi-region redundancy to avoid single points of failure.
Official Incident Response Updates
CloudCone stated that recovery efforts are ongoing following a security incident affecting a limited portion of its Los Angeles VPS infrastructure.
Affected systems were isolated immediately, and engineers are rebuilding impacted nodes from a clean state. Additional security reviews and safeguards are also being implemented.
Current status:
- The incident has been contained
- Only a subset of VPS infrastructure was affected
- Billing systems and customer databases remain unaffected
CloudCone also stated that once rebuilding and validation are completed, affected users will be able to reinstall VPS instances and restore services. Further instructions will be sent directly via email.
January 31, 2026 · 07:11 PM
CloudCone reported that the incident was initially detected after monitoring systems identified abnormal network connectivity issues affecting several virtual machines.
During the investigation, engineers identified signs of unauthorized system-level modifications on affected virtual machines. Recovery operations and low-level disk analysis were subsequently initiated.
The company also stated that an unauthorized script appears to have been executed through management-layer access rather than standard SSH login methods, which explains the absence of suspicious SSH login records.
According to CloudCone, evidence suggests that a single VPS management instance coordinating the affected nodes may have been used to execute commands across connected systems.
CloudCone emphasized that the incident was limited to nodes associated with a single management platform instance and that other regions and infrastructure were not impacted.
The company further stated that customer billing systems and databases were not compromised.
January 30, 2026 · 05:49 PM
CloudCone initially acknowledged a service outage, stating that some services were experiencing network timeouts while engineers and system administrators investigated the issue.
January 30, 2026 · 08:48 AM
